Status of Redesign of InteCare, Inc. BHOLT™ System

Ever been involved in an information system transformation? How about an update or redesign of an electronic medical record or management system? If you said yes, you may have experienced frustrations with delays to your intended implementation schedule due to a myriad of unforeseen challenges. Even when you work hard to be proactive with designing, creating and developing your own system as we did, problems occur out of nowhere. Well – we feel your pain! We planned to launch the new BHOLT™ system in early 2015; not in calendar year 2016. But alas we are finally seeing the light at the end of the tunnel. To our Providers and Clients that have been waiting for us to get this up and running, thank you so much for your patience!

In October 2015, InteCare began the process of redesigning our BHOLT™ provider data management system in order to more effectively and efficiently manage all provider and administrative electronic information across our current and new programs ensuring that all of our processes meet NCQA and URAC applicable standards. In addition, we have created our system to be able to provide reporting and data analytics, with the capability to capture and report on provider specific outcomes and performance measurements. You will be able to access this system via use of mobile devices as well!

We are targeting our redesigned system “go live” date in March for our Network books of business and our Credentialing and Enrollment program. Any database external users at our large organizations, we will be contacting each of you to schedule training in order to walk through these changes.

If you have any questions, please feel free to contact Becca Sigafus at or Shirley Roll at