Provider Satisfaction Survey Results

Each year, InteCare sends out a  Satisfaction Survey to collect feedback directly from the Providers we credential.  The 2012 survey was sent out in March and we want to thank those Providers who took the time to tell us how we are doing!

The Overall Satisfaction Score for 2012 was 86.1% (scores of good, very good or excellent).

Highlights from the 2012 survey were:

  • 95.3% positive rating for the courtesy and helpfulness of the Provider Relations/Credentialing staff
  • 92.7% positive rating for the promptness of response to inquiries or questions
  • 91.9% positive rating for the efficiency of InteCare updating changes to provider information
  • 83.6% responded that they would recommend InteCare to a peer.

In addition to completing the questions in the survey, a number of respondents also provided comments.  We greatly appreciate you taking the time to leave both compliments and constructive feedback.  A number of comments were in reference to the amount of time it takes to complete the credentialing process.  As many of you may know, we are working on streamlining our credentialing process by transitioning it to an online application process.  We are working out all the bugs and hope to have this available to you in the very near future.  If you have any questions please do not hesitate to contact us.

Julie Maxwell-Coker
Credentialing Manager

Carol Gorbett
Credentialing Specialist