InteCare’s 2014 Provider Satisfaction Survey

Each year InteCare sends out a request to Providers to complete our annual satisfaction survey.  The most recent survey was conducted in March 2015 and here are some of the results:

Overall Satisfaction – For 2014, 87% of Providers reported they are satisfied with InteCare. Our target was 85% and we have now exceeded our goal for 4 years in a row.

Courtesy and Helpfulness of Staff – this was the highest rated item on the survey with a score of 97.4%.  Excellent customer service is what we strive for and we will continue to work towards 100%.

Timeliness of the Credentialing Process – this was the lowest rated item on our survey with a rating of 74.5%.    As you may know Credentialing is a very detailed process that can often take up to 6 months to complete.  To learn more about the process and the differences between insurers please see the accompanying article in this newsletter titled “How the Credentialing Process Works.”

Although we only send out our survey once a year, we are always interested in your feedback.  You can contact us anytime through our website or by clicking the suggestion box on the left of this newsletter.